![]() ![]() I gave them an idea of exactly what I was looking for and they took it from there. Although S&N has a wide selection on their website, if you don't see what you might have in mind they are able to help with that as well. Honestly, as much as I love all things home, I did not really enjoy shopping for my furniture locally. Me, Jesse of Scout & Nimble, and Bethany of Dwellings by Devore And, they can put together a dangerously tempting candy bar (see a peek behind us)! ) Although we've developed a friendship online, I was able to personally meet Jesse at a conference last year, and although it was no surprise that she was as sweet as can be, I was impressed with her company's organization, offerings, and commitment to their customers. It was founded by a sweet blog friend of mine, and I have watched her follow her passion to build this company from the ground up just a few short years ago. If you're not familiar with them, they are an online furnishings company specializing in shoppable rooms that designers have curated. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I am SO thrilled with my purchase from Scout & Nimble. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I’m highly dissatisfied with the poor customer service and failure to meet expectations that they set.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. While I understand that the furniture industry is quite frustrated by covid-19, scout and nimble could do a much better job with communication and keeping the customer updated. Unfortunately, I did not receive a phone call as expected. ![]() She promised to call me the next morning with an update. I was told that she reached out to the manufacturer, but had not heard back. 7 hours later, I still had not heard back, so I called again. She said she would reach out to the manufacturer and see when it would ship and give me a call back. She explained the card is not charged until shipping, but she did not know what was going on with the shipment date. This time I spoke with a manager who was polite. An hour and a half later, I never received a call, so I called back. I asked for a return call within 30 minutes. I called them again during normal business hours and was told by a remote worker that they could not see what is going on with my order and that they would put on a note for someone in the office to call me. I was told my item had not shipped because there was a pending balance. They have a 24 hour answering service that is useless. After I received no communication about the shipping, I called on 9/10. 2 weeks later I called for a status on shipment. I won’t purchase from them again and I highly discourage anyone from shopping with them. In this day and age of fraudulent emails and links, this is an unacceptable way to do business and the customer service is very seriously lacking. They should be in contact with their customer to discuss and shipping delays or issues. They should not send out an item if they are alleging it hasn’t been paid for. When I called and verified my order with the company, I was told that they only authorized the payment at the time of purchased but then could not claim the payment because of their delay in shipping- none of which is my fault. I do not appreciate being threatened or harassed for payment when I had already paid. These calls and emails seemed fraudulent to me, especially since I submitted payment on the day I placed the order. Months later, I received several emails and calls stating that they haven’t been paid and legal actions would be commenced against me. The table did ship two months later and I received it. I was told it was on backorder and would ship two months after the order date. The table was back ordered and I never heard back from them, so I followed up. ![]()
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